Troubleshooting Power/Remote Control Issues

If you experience any of the problems below while using the product, please check the following: There may be no problem with the product.

I cannot turn on the TV.: Check that the power Standby Light on the TV is red. If the Standby Light is off, check the connection of the TV power plug, as shown below.; If you are using a multi-outlet, check if it is working properly. To check whether a power strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its operation.; Try to power on using the button on your TV set.

The power is on, but the screen comes on later.: This is because there is a noise-removal process to eliminate any possible noise that may appear during power-on. This does not mean the product is defective.

The pointer of Magic Remote is not appear in the screen.: Hold the remote control towards the TV and long-press GUIDE button until the instruction appears. The previously registered remote control is deregistered and then registered again.; Replace the batteries when you are prompted to do so on your TV screen. (Use alkaline batteries.); If Settings All Settings icon General Accessibility Audio Guidance is set to On, the pointer of the Magic Remote does not appear. Set Audio Guidance to Off. (Some models may not be supported.)

I cannot turn the TV on with the remote control.: Please make sure your TV power plug is correctly connected to the outlet.; Replace the batteries in the remote control. (Use alkaline batteries.); Check if there is an obstacle blocking the signal in front of the TV's remote control receiver. If there is an obstacle, such as a soundbar, in front of the receiver at the bottom of the TV, it may interfere with the remote control signal reception.; When using a set-top box remote control, if the TV integrated control function of the set-top box remote control is turned off, you cannot power on or off the TV with the set-top box remote control. Please contact your set-top box provider.

The power turns off suddenly.: Check if Power Off Timer is set.; The TV will be turned off automatically if you do not press any buttons for 4 hours even after the TV is turned on at the time set by Reminder or Power On Timer.; There is also a chance that the internal protection circuitry has activated because the internal temperature of the product has risen unusually or excessively.; If you are using a set-top box, the TV may be set to turn off when the set-top box is turned off. To prevent the TV from turning off when you turn off the set-top box, switch the TV power sync function off on the set-top box.

I cannot turn on or operate the device with the TV remote control even after setting the universal remote control.: Make sure that the device's power plug is plugged into the outlet.; Replace the batteries in the remote control. (Use alkaline batteries.); Check if there are any obstacles blocking the signal in front of the connected device’s remote control receiver.