Troubleshooting LG Account Issues
I’ve signed up for the membership on TV. Do I have to sign up again on the website (www.lgappstv.com)?
You can use the website with the membership information that you used when signing up on TV.
I forgot my password. What should I do?
On the TV's login screen, select the Forgot Password? button to go to the find password page. Enter your email address on the find password page, and we'll send you a link to reset your password.
You can also reset your password in LG Account Reset Password on the website (www.lgappstv.com).
I wish to delete the account saved on the TV.
When you log in to your LG account on the TV, the account will be saved to the TV.
You can delete accounts stored on the TV at any time, as follows.
  1. Select SettingsSettings All Settings iconAll Settings icon General System LG Account.
  2. Select Menu iconsMenu icons Edit Account List at the top of the screen.
  3. Pressing Delete will delete the account.
    It will not delete the login history or close the account.
I wish to delete the usage history on the TV.
When you use the TV after logging in to your LG account, the usage history will be saved and you can delete it at any time.
  1. Select SettingsSettings All Settings iconAll Settings icon General System LG Account.
  2. Select Account Management for the account you wish to set up.
  3. Select Usage Data Management.
  4. Pressing Delete will delete the usage history.
I wish to close my account on the TV.
You can also close your LG account on the TV as follows.
  1. Select SettingsSettings All Settings iconAll Settings icon General System LG Account.
  2. Select Account Management for the account you wish to set up.
  3. Select Terminate My Account.
  4. Enter your password and press OK to close your account.
In some countries, access to the website (www.lgappstv.com) may be restricted.